Refund and Returns Policy

Due to the perishable nature of tea, we generally do not accept returns once a product is opened.
Unopened products may be returned within 14 days of purchase. To be eligible for a return, items must be unused, unopened, and in their original packaging.
Customers are responsible for return shipping costs .
Once your return is received and inspected, we will notify you about the status of your refund.
If approved, a refund will be processed to your original payment method within 7-10 business days.
For orders placed using promotional discounts, refunds will reflect the actual price paid after discounts, not the original listed price.

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.
We’ll request photos of the damaged or incorrect item and may offer a replacement or a full refund based on the situation.

Certain items such as gift packs, sale items, or customized products are non-refundable.
e’ll request photos of the damaged or incorrect item and may offer a replacement or a full refund based on the situation.